Role Overview
This is a full-time on-site role based in Nairobi County, Kenya, for a Sales, Marketing & Admin Support team member. The role involves providing support to sales and marketing efforts, managing administrative tasks, responding to customer inquiries, maintaining customer relationships and handling sales-related documentation. Additional responsibilities may include supporting training initiatives and contributing to achieving sales targets as part of a team.
Key Responsibilities
Sales – Business Growth (BG) Support
- Audit & Reporting: Audit daily sales activities, review quotations and track percentage closed, monitor individual performance daily, weekly and monthly, and audit customer database segmentation to ensure diversification across all segments.
- Lead Generation: Spearhead lead generation for new clients.
- Admin Support: Manage client communication channels including emails, phone calls and BG Team WhatsApp platforms; monitor and promptly follow up on client requests, feedback, quotations and inquiries.
- Prequalification & Tender Management: Oversee prequalification preparation and conversion; manage tender preparation and submission for the team.
- Customer Relationship Management: Oversee customer complaints from all business channels, ensuring timely resolution.
- Internal Communication: Bridge communication gaps between Operations, Finance, BG, HR and the MD office.
- Dormant Clients: Spearhead follow-up and reactivation of dormant clients.
Marketing
- Website Management: Lead the setup of the new FCL website, liaise with the development team to accelerate progress, and prepare website content including company profile, services, products, images, news and team bios.
- Marketing Oversight: Overall responsibility for all FCL marketing activities including brand strategy, digital marketing, email campaigns, partnerships, events, and brochures.
- Social Media & Visual Marketing: Manage social media platforms (Facebook, Instagram, Twitter, TikTok, WhatsApp) and lead creation of marketing visuals like project showcase videos and promotional clips.
- FCL Brand Ambassador: Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.
Administration
- Reception & Customer Support: Welcome guests and support suppliers; receive payments and direct them to the appropriate offices.
- Office Supplies & Printing: Manage ordering and processing of stationery and printing requirements for the Sales Department.
- Attendance & Staff Welfare: Check attendance registers, update staff logs, and lead staff welfare initiatives including communication of birthdays.
Qualifications and Experience
- Education: Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
- Experience: Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
- Experience Preferred: Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
- Technical Skills: Hands-on experience in digital marketing, social media management, and content creation.
- Certifications: Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.
How to Apply
Interested and qualified candidates are invited to apply through the LinkedIn application portal provided below.
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