Centonomy® Ltd is a Financial Literacy Institution that teaches individuals about management of their Personal Finances. Centonomy is coined from the word Cents meaning Money and Autonomy meaning Independence.
The Marketing & Program Operations Intern will play a critical role in supporting the smooth day-to-day running of the Centonomy Personal Financial Management and Centonomy Entrepreneur programs. This role focuses primarily on client engagement follow-ups, participant data management, and operational coordination to ensure an excellent client experience and efficient program delivery. This internship is specifically designed to support the Centonomy Personal Financial Management & Centonomy Entrepreneur programs.
The ideal candidate is a detail-oriented, proactive, and people-centered individual who is confident in engaging clients, tracking program activities, and ensuring that information flows effectively across teams. The intern will report directly to the Head of Marketing.
Key Responsibilities
Client & Participant Engagement
- Contact deferred students for both Centonomy 101 and Centonomy Entrepreneur programs to encourage reactivation and completion.
- Follow up with clients who have signed up but not yet made their first payment to support onboarding and timely conversion.
- Track and record all follow-up activities, maintaining an organized record of communications and outcomes.
- Escalate complex or sensitive cases to the Program Managers for next-level intervention.
- Support client communication during and after program activities to ensure a positive participant experience.
Attendance & Data Management
- Support in preparing and updating class calendars and writeups for each program intake, ensuring accuracy and visibility on the organization's calendar app.
- Track attendance and support live class coordination.
- Liaise with Client Relations to maintain accurate participant records, including attendance, deferral information, and progress tracking.
- Input and update information in designated tracking systems to support analysis and reporting.
- Ensure all data is handled with confidentiality and in compliance with Centonomy's data management policies.
Event & Sales Support
- Support sales and engagement activities during events such as Open Days, Centonomy Entrepreneur Chats, Workshops, and Exhibitions.
- Manage registration desks, capture participant details accurately, and respond to client inquiries with professionalism and warmth.
- Compile and organize event data for post-event analysis, feedback, and reporting.
- Provide logistical and administrative support in the planning, setup, execution, and close-out of events to ensure smooth operations and an excellent participant experience.
Qualifications
- A degree (completed, even if not yet graduated) in Business Administration, Marketing, Sales Management, Communications, or a related field.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent organizational and time-management skills.
- Comfortable engaging clients via phone, email, and in-person communication.
- Proficiency in Microsoft Office/Google Workspace (Docs, Sheets, Forms).
- A keen eye for detail, with a passion for service and results.
Key Competencies
- Proactive & Dependable: Takes initiative, follows through on tasks, and delivers on time.
- People-Oriented: Builds rapport easily and communicates professionally with clients.
- Organized & Detail-Focused: Keeps clear records and ensures accuracy in data and reporting.
- Collaborative: Works smoothly across teams to ensure operations run efficiently.
- Adaptable & Quick Learner: Adjusts easily to new systems, processes, and tools.
- Professional & Empathetic: Handles client concerns with tact, confidentiality, and care.
Reporting To
Learning Opportunities
This role offers hands-on experience in client engagement, program operations, and business administration. The intern will gain exposure to:
- Real-world client communication and retention strategies.
- Program management systems and coordination processes.
- The inner workings of two of Centonomy's flagship programs.
- A high-performance, values-driven workplace culture.
