The role of Manager - Transport Network Support, reporting to the Senior Manager - Converged Networks Support, involves ensuring a reliable and resilient transport network by executing fault resolution, configuration changes, quality assurance, system improvement, optimization, and upgrades.
Responsibilities
- Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA, while providing support in complex cross-domain faults.
- Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
- Participate in the formulation of high and low level designs (HLD & LLD) of new transport systems in the Optical network, IPRAN, and IP core domains.
- Run transmission Network/transport trials, conduct equipment/system parameter checks and evaluation, and subsequently provide recommendations for approval and adoption of new equipment, systems, and technologies into the network.
- Manage costs by recommending solutions, equipment, technology, or new features that contribute to lower Network Operating Expenditure (NOPEX) and Total Cost of Ownership (TCO).
- Manage Transmission network infrastructure vendors to ensure adherence to agreed Service Level Agreements (SLA’s).
- Perform daily Optical network Optimization to improve availability and performance Key Performance Indicators (KPI’s).
- Carry out acceptance of new transport infrastructure and technologies before traffic loading.
- Ensure proper synchronization of all network elements and perform maintenance of the network clocks.
- Drive operational excellence projects to improve transmission network quality and reliability.
- Review and participate in negotiation of transport, leased fiber and services contracts, ensuring all support aspects are covered in the contracts and SLA’s.
- Ensure all core transport elements are manageable from the Network Management Systems (NMS’s).
- Carry out demand and capacity management and approval of leased bandwidth capacities or Tx facilities from third parties.
- Automate existing and new processes.
- Ensure proper test gear and skills are retained in the Optical transport and IP support team.
Qualifications
- Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or a related field.
- At least two years technical experience in supporting transmission networks, preferably in a Service provider environment or equivalent.
- Experience working with various transport technologies such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves, and conversant with network synchronization techniques.
- Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP is preferred.
- Strong technical analysis, robust troubleshooting, and problem resolution skills.
- Experience in outside plant fiber, issue identification, and maintenance.
