The role of Manager Revenue Assurance - Finserve involves leading the implementation and management of a fully functional revenue assurance function within Finserve. The primary goal is to provide comprehensive revenue assurance across all business functions, sealing revenue leakage loopholes, and maximizing revenue generating opportunities.
Key Duties and Responsibilities:
- To support and deliver in the execution of the cost and revenue assurance for all products and services of the various business lines under Finserve.
- Management of over, under and incorrect charging issues of clients products/services across all systems.
- Guide against revenue loss: Identify issues and areas of potential revenue leakage and exposure, determine root causes, design and and recommend changes to operational business processes and systems to minimize the risk and potential exposure to revenue leakage.
- Avert revenue leakage and facilitate proper billing & invoicing: Periodic reconciliation of all revenue streams including customer acquisition and retention initiatives, inventory optimization, product and service utilization as well as business and contracts retirement.
- To improve work process and procedures: Monitor, review and take corrective actions or observations made by consultants, auditors, or external/internal reviews on control weaknesses in the revenue assurance process.
- Production and analysis of end to end reconciliations from source, through to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
- To develop, improve and support automation and efficiency of all required business processes and revenue assurance models for all products and services related to all revenue streams.
- To provide a comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks across business forums.
- Work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
- Reporting: Provide management reports, on achievements, issues, challenges, opportunities, and recommendations on areas of improvement on revenue assurance.
- To provide feedback and analysis to the cost and commercial teams regarding variances and potential impact to the P&L.
Qualifications and Competencies
The role requires a robust set of technical and leadership competencies:
Key Critical Competencies:
- Understanding of relational database structures, data manipulation and data extraction methodologies.
- Proven leadership skills for high performance results.
- Big data extraction, mining and analysis.
- Understanding of charging principles, tariffs model interconnect and roaming billing processes.
- Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions.
- Ability to see the 'big picture' and adapt accordingly.
- Ability to review financial results of a telco operation.
- Ability to communicate effectively using both verbal and written communication channels.
- Ability to build and lead a highly motivated team with diverse professional orientation.
Qualifications:
- A degree in Finance, Statistics, Accounting, Economics, Commerce, or related field.
- Advanced qualifications in relevant fields will be an added advantage.
- Advanced knowledge of Ms suites and other relevant analytical tools.
Knowledge in the below systems would be an added advantage:
- Structured Query Language (SQL)
- Oracle systems and database
- Oracle analysis
- Power BI
- Telecoms Switch, IN and other billing systems
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