The Manager, Procurement & Administration is responsible for overseeing procurement, administration, logistics, fleet, supply chain, and contract management functions to support efficient, compliant, and scalable operations across BKCL. The role ensures that procurement and administrative systems, processes, and resources are well planned, cost-effective, and optimized to support business operations, service delivery, and branch expansion.
The position manages the full procurement and contract lifecycle, vendor relationships, and logistics and fleet coordination, ensuring timely, value-for-money, and compliant acquisition of goods and services. The role works closely with HR, IT, Finance, Credit Operations, and Business Development to support operational and infrastructure requirements, while ensuring consistent service delivery across all locations in line with BKCL policies, regulatory standards, and a digital-first operating model.
Key Responsibilities
Governance, Policies & Controls
- Implement and enforce procurement, administration, logistics, fleet, and contract management policies, procedures, and SOPs to ensure efficient, consistent, and compliant operations across all BKCL locations.
- Ensure adherence to applicable commercial, financial, labour, data protection, and procurement regulations relevant to a digital credit provider.
- Maintain an audit-ready environment through proper documentation, record-keeping, and adherence to internal controls, and support internal and external audits as required.
- Identify, assess, and mitigate operational, vendor, and contract-related risks, and escalate material issues in a timely manner.
Procurement, Vendor & Contract Management
- Plan, coordinate, and oversee procurement activities across all BKCL locations to ensure timely, cost-effective, and compliant acquisition of goods and services, aligned with operational needs and business growth.
- Manage the end-to-end contract lifecycle, including drafting, review, negotiation, execution, renewals, and monitoring of vendor contracts and service level agreements (SLAs).
- Act as the primary liaison between BKCL and vendors, ensuring performance against agreed SLAs, KPIs, and service delivery expectations.
- Monitor vendor performance and contract compliance, proactively identify issues, and support resolution of vendor-related disputes in a timely manner.
- Maintain accurate and up-to-date contract records, procurement documentation, and vendor databases to support audit readiness and effective contract management.
Administration, Logistics & Asset Management
- Provide Supervision of the Senior Officer, Admin & Logistics.
- Oversee administration and logistics functions across all BKCL locations, including office facilities, equipment, inventory, asset, and fleet management, ensuring operational readiness and continuity.
- Coordinate logistics support for branch and head office operations, including meetings, training, staff travel, and other operational activities as required.
- Ensure effective management, tracking, and maintenance of assets and office resources, including IT hardware, software subscriptions, and service providers, in collaboration with IT.
- Support branch setup, expansion, and ongoing operational needs by ensuring timely provision of infrastructure, equipment, and logistics services.
Internal Collaboration & Reporting
- Coordinate with Credit Operations and Business Development to support branch expansion, product rollout, and both front-line and back-office operational requirements.
- Collaborate with IT to support procurement, deployment, and management of technology vendors, systems, and services, ensuring alignment with operational requirements.
- Partner with Finance on budgeting, invoice verification, cost control, and timely vendor payments, ensuring financial accuracy and compliance.
- Work closely with HR to support onboarding logistics, staff administration, and branch-level operational needs.
- Prepare regular management reports on procurement activities, contract status, vendor performance, costs, and operational risks to support decision-making.
Safeguarding Responsibilities
- Support the implementation of BKCL’s safeguarding policy by embedding safeguarding requirements into procurement, administration, logistics, and vendor management processes to promote a safe working environment.
- Work closely with HR to ensure staff and relevant service providers are appropriately sensitized, trained, and supported, and have access to safeguarding resources in line with policy and procedures.
- Ensure safeguarding standards are incorporated into vendor due diligence, contracts, and service level agreements (SLAs), and monitor compliance where applicable.
- Promote awareness of safeguarding policies and reporting procedures and promptly escalate any reported or observed concerns through established channels.
Educational & Experience Requirements
- Bachelor's Degree in Procurement, Supply Chain Management, Business Administration, Management, Finance, or a related field.
- Professional certification such as CIPS, KISM, or an equivalent qualification is preferred.
Required Competencies
- Strong knowledge of procurement, administration, logistics, fleet, vendor, and contract management practices.
- Good understanding of procurement policies, internal controls, and compliance requirements within a regulated business environment.
- Strong skills in vendor management, contract administration, and service level agreement (SLA) monitoring.
- Ability to plan, coordinate, and prioritize multiple activities across locations while meeting deadlines.
- Strong analytical, problem-solving, and attention-to-detail skills, with the ability to identify risks and resolve operational issues.
- Effective communication and interpersonal skills, with the ability to work collaboratively with internal stakeholders and external service providers.
- High level of integrity, accountability, and professionalism.
- Proficiency in Microsoft Office applications and familiarity with procurement, contract management, or other digital operational systems.
