We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors.
About the Role
The Maintenance Technician is responsible for ensuring customer satisfaction through high-quality service delivery, performing preventive maintenance, and maintaining safe working environments on-site.
Key Responsibilities
Ensure customer satisfaction through high-quality service delivery and proactive, professional on-site communication.
Perform preventive maintenance activities in accordance with KONE maintenance methods and safety standards.
Accurately record and report all work performed in a timely manner.
Maintain excellent relationships with customers, site contacts, and end-users.
Manage and maintain a safe working environment during service operations.
Identify potential site risks and communicate any safety concerns or incidents promptly.
Identify and recommend unplanned repairs based on equipment condition and operational requirements.
Obtain customer approval for repairs not covered under contract and carry out the required work.
Complete and submit timesheets and service documentation accurately and on time.
Support the achievement of service quality, safety, and customer satisfaction targets.
What We Are Looking For
Vocational Certificate or Diploma in Mechanical Engineering, Electrical Engineering, or an equivalent technical qualification.
Minimum of 3 years' experience in the elevator and escalator industry is essential.
Experience working on both KONE and non-KONE equipment is advantageous.
Good communication and customer service skills.
Basic IT proficiency and the ability to use digital service tools and reporting systems.
Ability and willingness to perform service calls using a motorcycle.
Strong troubleshooting skills and a proactive approach to problem-solving.
Commitment to safety, quality, and continuous improvement.
How to Apply
Interested and qualified candidates should apply online by visiting the KONE Corporation application link: Apply Here.
