Learning & Development Officer

Role Overview

The Learning & Development Officer will be responsible for designing, implementing, and evaluating training and development programs that align with Kilimall's business goals. This role involves conducting needs assessments, developing learning materials, and partnering with department heads to build team capability and succession pipelines.

Key Responsibilities

• Design, implement, and evaluate training & development programs aligned with business goals.
• Conduct training needs assessments to identify skill and performance gaps.
• Develop learning plans, materials, and delivery methods (workshops, e-learning, coaching).
• Monitor and track training effectiveness and employee performance improvement.
• Partner with department heads to build team capability and succession pipelines.
• Drive onboarding and continuous learning initiatives.
• Maintain training records and support HR reporting and compliance.
• Provide support on employee development, engagement, and performance improvement initiatives.

Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field (Mandatory).
• 3+ years' experience with at least 80% of the role focused on Learning & Development (Mandatory).
• Strong understanding of training methodologies, adult learning principles, and performance management.
• Knowledge of labor laws and HR best practices.
• Excellent facilitation, communication, and presentation skills.
• Strong organizational and analytical abilities.
• Empathy, relationship-building, and stakeholder management skills.
• High integrity, confidentiality, and a proactive mindset.

How to Apply

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "LEARNING & DEVELOPMENT OFFICER" by 31st March 2026. Due to the high volume of applications received, only shortlisted candidates will be contacted.