The Junior Underwriter Client Support role is responsible for the timely set-up, renewal, servicing, support, documentation, and management of insurance schemes on the ACT sure system. This position involves handling related queries from clients and intermediaries regarding existing schemes. The core purpose is to provide dedicated and comprehensive service to intermediaries and clients with a proactive approach to ensure high business retention by meeting set service timelines while strictly adhering to and enforcing underwriting guidelines and controls.
Key Responsibilities
Operational
- Policy Onboarding: Ensure accurate membership setup, benefits setup, prompt issuance of acceptance letters, debiting, and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
- Policy Maintenance: Manage membership details in the ACTi sure system and ensure timely and accurate policy maintenance, including timely communication to intermediaries/clients/Relationship Managers, issuance of policy documents, and timely dispatch of documents.
Corporate Governance & Compliance
- Ensure compliance with regulatory requirements, underwriting standards, and company policies, and adhere to ethical practices.
- Regularly review and update underwriting policies and guidelines to reflect industry changes and mitigate risks.
Laws, Regulations, Company Policies
- Stay informed about applicable laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, as well as Data Protection laws.
- Ensure that actions and activities align with these legal requirements.
- Understand and adhere to internal company policies, processes, and procedures.
- Promptly report any instances of non-compliance to management and the designated compliance officer.
- Take proactive measures to mitigate compliance risks within your role and department.
- Participate in training programs and awareness sessions organized by the company to enhance understanding of compliance requirements.
Qualifications and Experience
Key Skills and Competencies
- Decision-Making
- Effective Communication
- Adaptability
- Negotiation Skills
Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Insurance Professional qualification.
Relevant Experience
- Minimum 1 Year Experience is required.
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