The Junior Site Engineer Intern role at iColo: A Digital Realty Company involves supporting the operational efficiency, compliance, maintenance, and customer implementation services within the state-of-the-art data center facilities in Nairobi. This role is crucial for maintaining infrastructure integrity, providing technical customer support, and ensuring adherence to safety and operational standards.
Duties and Responsibilities
Operations and Compliance
- Adhere to and uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for customers.
- Assist in the implementation of technical projects and support activities, including setup, commissioning, decommissioning, and documentation of equipment.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
- Assist in designing Customer design packs for deployment and liaise with the Facility Manager and Facility Supervisor on Capacity Planning of the Data Center.
- Monitor and conduct day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the Building Management System (BMS).
- Monitor Data Centre Power consumption and Customer Power consumption.
- Perform Tool Audits and power audits and update the Facility Manager.
- Continuously update the Patch Manager.
- Act as a first point of contact for ESC for technical requests and customer escalation in line with the escalation matrix.
- Act as first line of response on alarms and handle or escalate alarms according to guidelines.
- Participate in the full continuous (24x7) call-out team.
- Ensure all work is carried out in compliance with relevant policies and regulations, including conducting risk assessments when necessary.
Maintenance
- Assist in executing maintenance and repairs of buildings and equipment such as Generators and UPS as planned by the Facility Manager, and document the results.
- Document all maintenance and repairs made on buildings and equipment in a timely fashion.
- Monitor and supervise repairs and maintenance executed by Contractors and sub-contractors, and document the results.
- Monitor equipment and installations to ensure adherence to technical and safety standards.
Customer Support and Technical Interventions
- Provide technical customer service support and carry out operational technical interventions requested by clients.
- Handle Customer requests according to instructions from CIM and the Facility Manager, which include:
- Customer equipment migration through labeling, installations, documentation, and testing.
- Emergency troubleshooting and maintenance of customer infrastructure (reboot, reset, handle connectivity issues) as per hands and eye requests.
- Special maintenance requests (e.g., simple repairs, equipment exchange, technical measurements).
- Ensure proper shift handover on work progress.
Customer Implementation Services
- Oversee migrations and implementation activities in accordance with the CIM procedures.
- Responsible for the set-up and decommissioning of Cross Connects through cabling, installation, documentation, and testing according to the decommissioning procedure.
- Supervise installation of Customer Equipment in the data center by the Customers and keep a complete record of the process and results.
Health and Safety
- Adhere and uphold all health and safety practices.
- Conduct Health and Safety Inductions on Contractors and Customers.
- Report all Site HSE incidences and near misses and follow the escalation matrix.
- Oversee Contractor services, ensuring they meet the HSE standards.
Additional Responsibilities
- Take on other special projects/assignments as directed by the Facility Manager.
- Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
- Any other tasks assigned by the Facility Manager or Supervisor in-charge.
Qualifications and Hard Skills
- Bachelor’s in Electrical and Electronics Engineering, Mechanical or Mechatronics Engineering or related Engineering fields.
- Minimum 0-3 years of experience in Telecommunications or electromechanical environment or general experience in the Engineering Industry.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in Microsoft Office and Service Management applications (e.g., Excel).
- Understanding of Engineering or electromechanical environments.
- Familiarity with network infrastructure and measurement tools.
- Communication skills including customer communication and handling customer requests / Complaints.
