This role involves providing essential technical services related to asset security and vehicle assessment for Mogo Finance in Kilgoris. The Technician is responsible for maintaining the security and integrity of assets financed by the company through inspections, valuations, and the installation of GPS tracking technology.
What You Will Do (Key Responsibilities)
Motorcycle Inspections after Repossession:
- Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
- Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
Car Valuations and Inspections:
- Evaluate the value of cars using industry-standard valuation techniques and tools.
- Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
GPS Tracker Installation & SIM Card Installation:
- Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
- Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
- Install SIM cards to the GPS devices.
Motorcycle Repairs:
- Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
- Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.
Client Assistance during Loan Application:
- Offer technical guidance and support to clients throughout the loan application process.
- Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.
Documentation and Reporting:
- Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
- Generate comprehensive reports and documentation for internal use and compliance purposes.
Quality Assurance:
- Uphold high standards of quality and accuracy in all technical tasks performed.
- Continuously monitor and assess processes to identify opportunities for improvement.
Customer Relations:
- Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
- Ensure a customer-centric approach throughout interactions.
Compliance and Safety:
- Adhere to company policies, industry regulations, and safety protocols in all tasks.
- Prioritize safety during installations, repairs, and inspections.
Inspection and Diagnosis:
- Conduct a holistic assessment of the condition of the vehicle—including visual check of the problem areas, driving test, warning lights, smoke e.t.c.
- Identify and report fraudulent cars, such as those with tampered chassis or wrong chassis numbers.
What You Need (Qualifications and Skills)
- Diploma or Degree in engineering or related field.
- 2 Years Previous experience as a GPS admin is a must.
- Fluent in English and Swahili.
- Knowledge of Kenyan car market e.g. model features, vehicle technical structure.
- High sense of responsibility, preciseness, ability to plan and set priorities.
- Ability to work a flexible schedule including weekends, holidays and evenings.
- Driver’s Licence - BCE category.
