The GPS Technician role at Mogo Finance, based in Isiolo, is crucial for supporting the vehicle financing operations. The role focuses on technical responsibilities including the installation of GPS tracking devices, conducting detailed vehicle inspections and valuations, and performing maintenance/repairs on motorcycles to ensure collateral security and operational efficiency.
What You Will Do
Motorcycle Inspections after Repossession:
- Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
- Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
Car Valuations and Inspections:
- Evaluate the value of cars using industry-standard valuation techniques and tools.
- Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
GPS Tracker Installation:
- Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
- Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
SIM Card Installation:
- Install SIM cards into the GPS devices.
Motorcycle Repairs:
- Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
- Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.
Client Assistance during Loan Application:
- Offer technical guidance and support to clients throughout the loan application process.
- Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.
Documentation and Reporting:
- Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
- Generate comprehensive reports and documentation for internal use and compliance purposes.
Quality Assurance:
- Uphold high standards of quality and accuracy in all technical tasks performed.
- Continuously monitor and assess processes to identify opportunities for improvement.
Customer Relations:
- Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
- Ensure a customer-centric approach throughout interactions.
Compliance and Safety:
- Adhere to company policies, industry regulations, and safety protocols in all tasks.
- Prioritize safety during installations, repairs, and inspections.
Inspection and Diagnosis:
- Conduct a holistic assessment of the condition of the vehicle, including a visual check of problem areas, driving tests, warning lights, smoke, etc.
- Identify and report fraudulent cars, such as those with tampered chassis or incorrect chassis numbers.
Qualifications and Skills (What You Need)
- Diploma or Degree in engineering or a related field.
- Minimum of 2 years of previous experience as a GPS administrator is required.
- Fluency in English and Swahili.
- Knowledge of the Kenyan car market, including model features and vehicle technical structure.
- High sense of responsibility, preciseness, and ability to plan and set priorities.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Valid Driver’s Licence - BCE category.
