Global Operations Business Partner

HelpAge International is the secretariat to the HelpAge Global Network, which brings together a wide range of organisations and individuals working to promote the rights and meet the needs of older women and men, nationally and/or internationally. The Global Operations Business Partner drives operational excellence and provides strategic support to global teams, ensuring that internal systems and processes are robust and aligned with organizational goals.

Key Areas for Impact and Responsibilities

Operational Systems, Policies, and Services

• Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, and systems.
• Provide operational advice and support to Global Teams and clusters in London and overseas.
• Support localisation processes, including country office operations and the legal, compliance, and administrative processes involved in office closures.
• Manage the procurement of relevant insurance and ensure adequate coverage in the necessary areas (travel, office, operational risks, etc.).
• Support effective use of the organization’s CRM (Salesforce) and collaborate with other teams to ensure prompt publishing of IATI data.
• Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

• Line manage Operations staff and coordinate communities of practice across operational areas.
• Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

Skills and Experience Required

• Experience managing projects and task groups to improve operational practice and processes.
• Strong analytical skills, including data analysis, reporting, and identification of trends.
• Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
• Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
• Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
• Strong collaboration skills and ability to work across teams, functions, and with external partners.
• Alignment with HelpAge values: impact, learning, partnership, and inclusion.

How to Apply

Interested and qualified candidates are encouraged to review the details for the job description and submit their Cover Letter and CV only to jobs@helpage.org not later than the deadline Thursday, 16 April 2026.