About the Role
Our insights and knowledge are a key part of the value proposition we bring to our clients and of the impact we can have in the world. The Knowledge, Insights and Client Support (KICS) team is a core part of our Global Shared Services team; it is focused on harnessing this knowledge and helping to extract insights from our projects around the world. In doing so, the KICS team helps our teams to improve our client service delivery, strengthen our business development, and ultimately contribute to the social impact and development sector as a whole by sharing our knowledge and insights externally and internally.
The KICS Associate (also referred to as the KICS Coordinator) plays a critical role in ensuring the effective management and operation of Dalberg’s knowledge systems, vendor relationships, and data processes. Reporting to the KICS Manager, the individual will oversee and manage the daily operations of the KICS team, a team of 3-5 globally located staff.
Key Responsibilities
Design, Build, and Embed AI-Enabled Processes (40%)
- Design AI-enabled processes and identify automation opportunities across consulting delivery, business development, and knowledge management workflows.
- Collaborate with the AI team to develop and refine AI tools, serving as a KM subject matter expert in testing and iteration.
- Drive adoption and implementation of AI initiatives, including launches, user training, and embedding tools into day-to-day workflows.
Support Practice Area Networks (25%)
- Implement formalized support structures around Practice Areas (PA) and set norms for baseline activity, data sharing, and reporting.
- Create infrastructure for quarterly performance reporting aligned with global finance data.
- Work closely with PA Managers to ensure they have accessible information and templates to build strong collateral for their Practice Areas.
Business Development and Client Services (25%)
- Manage and update all core business development collateral (e.g., introductions to the firm, key statistics, etc.) and ensure they are readily accessible.
- Implement formalized support structures around Client Service Teams (CST) and ensure norms for baseline activity are met.
KICS Systems and Process Management (10%)
- Drive core processes to ensure baseline requirements around knowledge capture are met (e.g., at the end of a project).
- Provide training and onboarding to staff on their responsibilities as knowledge and insight champions.
- Automate knowledge and business development processes and find efficiencies in cross-operational processes.
- Conduct quality and consistency audits of current KICS content and system assets, including bi-annual database audits.
Qualifications and Requirements
- Minimum of a Bachelor’s Degree in a related field. A technical degree (e.g., Computer Science, Information Systems, Data Science) or demonstrated technical proficiency is preferred.
- Minimum of 2 years of experience in knowledge management, information systems, or a related field.
- Experience working with knowledge management tools, platforms, or databases.
- Familiarity with content management systems (CMS), document repositories, and collaboration platforms such as SharePoint, Confluence, or similar.
- Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) and automation platforms (e.g., Zapier, Power Automate).
- Experience with prompt engineering, configuring AI agents (custom GPTs, AI assistants, retrieval-augmented workflows), and building prompt libraries.
- Proficiency in data organization, cataloging, and tagging.
- Strong analytical skills for organizing, synthesizing, and structuring large volumes of information.
- Strong communication skills both written and oral; experience in running training sessions or workshops is a plus.
- Commitment to fostering a culture of learning and knowledge sharing within an organization.
- Adaptability and eagerness to learn new tools and technologies.
How to Apply
Interested and qualified candidates should apply online via the Dalberg career portal. Access the application link below to proceed with your application on the official Dalberg recruitment site hosted by HRSmart.
