Gap Recruitment Services Limited is seeking a General Manager – Hospitality to provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.
Key Responsibilities
- Provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.
- Coordinate and supervise all departmental functions, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Security, Maintenance, and Human Resources.
- Develop, implement, and monitor operational policies, procedures, and standard operating procedures to enhance service delivery and operational efficiency.
- Prepare and manage annual budgets, monitor financial performance, implement cost-control measures, and ensure profitability through effective revenue management.
- Drive occupancy, Average Daily Rate (ADR), RevPAR, and overall revenue through pricing strategies, reservations management, and sales initiatives.
- Ensure exceptional guest experiences by maintaining high service standards, responding promptly to guest feedback, and implementing continuous service improvements.
- Lead marketing and business development initiatives to strengthen the hotel's market presence, attract new business, and increase customer retention.
- Oversee procurement, inventory management, supplier relationships, and internal control systems to ensure operational efficiency and accountability.
- Supervise all maintenance, capital improvement, and property management activities to ensure the hotel remains in excellent condition.
- Ensure compliance with all statutory, regulatory, health, safety, licensing, and hospitality industry requirements.
- Prepare regular operational, financial, and performance reports for the Directors and provide strategic recommendations to improve business performance.
- Foster a high-performance culture by recruiting, mentoring, training, and appraising departmental managers and employees while promoting teamwork and accountability.
Qualifications, Experience & Competencies
- Degree or Diploma in Hospitality Management or a related field.
- Minimum of eight (8) years' experience in a senior management position within the hospitality industry.
- Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.
- Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.
- Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.
- Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.
- Strong leadership, people management, coaching, and performance management skills.
- Excellent customer service, communication, negotiation, and stakeholder management skills.
- Strong analytical, decision-making, and problem-solving abilities.
- High levels of professionalism, integrity, and attention to detail.
- Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.
