Front Office Assistant

Duties and Responsibilities

• Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
• Liaise with companies who have direct accounts with the Hospital.
• Manage admitting, discharging, and transferring of both cash-paying and credit patients.
• Ensure all admissions are processed correctly by properly coding them to the relevant company.
• Coordinate arrangements for the transfer of patients with financial challenges.
• Monitor inpatient bills and advise insurance companies or other corporates when credit limits are reached.
• Maintain safe storage and organization of all patient files.
• Ensure that doctors' bills are correctly attached to the relevant patient files.
• Generate and produce comprehensive admissions and discharges reports.
• Verify that claim forms and preauthorization letters are attached to the relevant files in the wards.
• Follow up with doctors and patients to ensure claim forms and preauthorization forms are accurately filled and signed.
• Ensure all relevant Social Health Authority (SHA) forms are properly completed and signed by doctors and patients.

Requirements and Qualifications

• Bachelor’s degree in a business-related field.
• Minimum professional qualifications such as CPA foundation level (Part 1), ACCA II, or CCP II.
• Proficiency in computer applications (Computer Literate).
• Minimum of 2 years of work experience in the service industry.

Key Competencies

• Excellent communication skills.
• Exceptional customer service orientation.
• Self-motivated with the ability to work effectively under pressure.
• Proven ability to produce quality work with high accuracy and efficiency.

How to Apply

Interested candidates should send their application letter and CV ONLY to recruitment@aarhospital.com.