French Speaking Call Center Agents (Real Time Operations Agent)

Location Requirement

Preferred candidates should be residing along Waiyaki Way, Nairobi.

Primary Responsibilities

• Monitor, anticipate, and manage live operations to ensure a great user experience.
• Manage real-time fleet capacity.
• Lead communication with the fleet for ongoing orders.
• Provide structured and actionable daily feedback to operations managers.
• Ensure smooth operations by coordinating communication between Live Ops support, clients, couriers, and other operational departments.
• Ensure quality assurance checks are completed and maintained.
• Assist clients with product selection and pricing to improve transportation routes.
• Monitor deliveries, ensure customer satisfaction, and maintain accurate logs of all transportation and goods.

Skills & Competencies

• Alignment with company values in personal and professional life.
• Effective French written and verbal communication skills.
• Computer proficiency in MS Office, G-Docs, and call center software/equipment.
• Highly organized and logical, with willingness to adapt quickly to changing policies and procedures.
• Ability to work as part of a team in a fast-paced and high-pressure environment.
• Efficient problem-solving abilities relating to local order dispatch.

Qualifications & Requirements

• Degree/Diploma in Business, Social Sciences, or a related field (or 6+ months equivalent experience).
• Fluency and proficiency in French (excellent verbal and written communication skills).
• Previous call center experience or at least 1 year of experience in a similar role.
• At least 1-2 years of experience in sales or marketing within a B2B environment.
• Knowledge of sales and marketing best practices and CRM tools.
• Knowledge of Swahili or another local language is an added advantage.
• Residing along Waiyaki Way is highly preferred due to the nature of the work.