Call Centre Support Intern – National Shelters Network

• Receive and respond to calls, emails, and online inquiries professionally and confidentially.
• Coordinate referrals to shelters and service providers.
• Maintain an updated directory of shelters, police stations, GBV recovery centres, hospitals, social workers, and legal aid providers.
• Maintain call logs, referral records, and databases.
• Support mapping and verification of shelter information.
• Escalate high-risk cases in line with safeguarding procedures.
• Prepare weekly and monthly reports.
• Support awareness and outreach initiatives.
• Maintain confidentiality and comply with safeguarding policies.
• Undertake other duties as assigned.

Qualifications & Requirements

• Diploma or Bachelor's degree in Social Work, Psychology, Gender Studies, Community Development, Counselling, or a related field.
• Strong communication and interpersonal skills.
• Computer proficiency including Microsoft Office.
• Fluency in English and Kiswahili.
• Interest in women's rights and GBV programming.
• Must be a resident of Ongata Rongai or a nearby locality.

What You Will Gain

• Practical experience managing a national support call centre.
• Exposure to referral coordination and survivor-centred programming.
• Mentorship from experienced professionals.
• Certificate of service upon successful completion.

How to Apply

Submit a cover letter and CV with at least two referees to hr@cdtd.org by 5th August 2026.