This role will be responsible for leading, directing and managing the Forensic officers in fraud prevention, detection and investigation across Britam and its subsidiaries. The manager will ensure that solutions are proportionate and fit with business objectives. The role involves managing all investigation of cases end to end by ensuring that all the investigative / operating methodologies are adhered to in accordance with the required standards and meet the organization’s needs in terms of addressing the risk appropriately.
Key Responsibilities
- Develop a fraud risk management program and standards for fraud monitoring, detection, case management, investigating and reporting.
- Responsible for the overall coordination of the fraud risk management program (strategy/policy development, strategy/loss analytics, and Investigations, collaboration with Businesses, Operations and Legal/Compliance on execution of strategies/policies).
- Manage, lead and develop the Forensics team.
- Provide subject matter expertise on Fraud Risk Management, drawing on financial intelligence and law enforcement networks, professional qualifications and experience.
- Work closely with line and business managers to understand the business, identify key issues and promote pertinent solutions.
- Assess the fraud risks faced by Britam and its subsidiaries through the implementation of a fraud risk assessment and prevention process and ensure that an appropriate action plan is in place to address control weaknesses and mitigate fraud risk.
- Coordinate and lead fraud investigations to ensure appropriate and timely responses to fraud incidents and longer term remediation efforts implemented to reduce likelihood and impact.
- Ensure that significant fraud investigations are concluded internally and externally where relevant.
- Issue investigation reports, make recommendations and advise senior management on appropriate action to be taken based on the outcome of investigations and investigation report findings.
- Ensure that appropriate fraud management controls (prevention, detection, recovery, deterrence) and monitoring processes are in place for existing products/services.
- Monitor fraud trends and the productivity / performance of the Forensics department to optimize fraud analyst and system performance based on appropriate indicators and risk based strategy.
- Take a leading role in the selection of systems and tools used for fraud risk management, ensuring that regulatory and Britam requirements and standards are met.
- Review and recommend (from fraud-risk perspective) all significant new products, new channels, credit changes and other significant high-risk (new/changed) processes (such as activation, PIN processes, card delivery, verification strategies and outsourcing of credit processes) to assess fraud risk.
- Initiate proactive measures/strategies to curb fraud and identify rising trends to execute timely corrective action plan.
- Develop strategies to counter different fraud types and take timely and appropriate response within detection process to mitigate the fraud risk exposure.
- Provide second line oversight of controls put in place in the business areas of the Britam and its subsidiaries that are relevant to fraud and misconduct.
- Manage the escalation of significant fraud and/ or misconduct incidents with the Britam’s stakeholders and external parties as appropriate.
- Maintain acceptable fraud rates considering the risks, rewards, expense and operating environment and cultivate fraud awareness across the Group.
- Report to the relevant authorities where appropriate.
- Accountable for fraud case management data and assurance and for escalating significant issues to senior management.
- Develop efficiencies in establishing contacts with customers when suspicious fraudulent activities are identified through internal controls or detection systems/ methodologies to determine if the activities are fraudulent.
- Embed Investigative Policies, Procedures, Standards and Guidelines for Investigation Management.
- Embed fraud prevention/detection processes and procedures, including systems to manage fraud losses within the given budget & Implementation of Fraud Strategy.
- Develop staff training programs that build Fraud Risk awareness within the Group.
Knowledge, Experience and Qualifications Required
- Education: Bachelor’s degree in finance, Accounting or a related field. An MBA is an added advantage.
- Professional Qualification: Professional qualification e.g. CFE, CPA(K), ACCA, CISA, CFA, Digital Forensics or equivalent.
- Experience: 5-8 years’ experience in a similar position; 2-3 of which should be in a managerial/supervisory capacity in a busy environment.
Skills & Competencies
- Investigative Expertise: Strong in forensic methodology, evidence handling, interviewing, and case closure.
- Fraud Risk Management: Ability to assess fraud risks, design controls, and implement mitigation strategies.
- Digital & Financial Forensics: Skilled in analysing digital evidence, financial transactions, and data anomalies.
- Regulatory Knowledge: Understanding of insurance, AML, data protection, and investigations standards (ISO/TS 37008:2023).
- Case Management & Reporting: Ability to manage caseloads and produce clear, defensible investigation reports.
- Stakeholder Influence: Engages effectively with business leaders, regulators, legal teams, and law enforcement.
- Ethical Judgment: High integrity, confidentiality, independence, and sound decision-making.
- Crisis Management: Ability to respond quickly to major fraud incidents and manage escalations.
- Fraud Technology & Analytics: Familiarity with fraud systems, data analytics tools, and detection rules.
- Training Capability: Able to deliver fraud awareness and prevention training.
- Litigation Support: Experience preparing evidence for hearings, disciplinary processes, and legal proceedings.
