Administration and Office SupportFull-TimeMid-level(3-5 yrs)
Job Description
SALIX is a global company with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. This role involves leading the training, development, and operations of the Executive Assistant (EA) team to ensure high-quality service delivery for global clients.
Responsibilities
EA Training & Development
Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations.
Develop practical playbooks, SOPs, and training materials.
Assess readiness and support smooth transition into live client environments.
Continuously improve training based on real delivery insights.
Operations & Program Management
Oversee day-to-day performance and delivery of EAs.
Track output, identify gaps, and implement improvements quickly.
Standardize tools, workflows, and best practices across the team.
Bring structure and clarity to a fast-moving environment.
Client Engagement & Delivery Support
Support client onboarding to ensure seamless EA integration.
Join client calls where needed to maintain alignment and quality.
Act as a point of escalation for operational or service-related issues.
Work closely with internal teams to ensure strong client satisfaction.
Team Leadership
Mentor and guide EAs to maintain high standards of professionalism.
Support performance management and continuous development.
Contribute to hiring and building a strong EA bench.
Requirements
Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar).
5+ years’ experience supporting senior executives, with exposure to high-performance environments.
Proven ability to lead, mentor, or coordinate a team.
Strong organizational and project management skills with attention to detail.
Confidence working with international clients and remote teams.
Excellent written and verbal communication skills.
What Will Set You Apart
Experience building or improving processes, SOPs, or operational systems.
Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar).
Exposure to global organizations or distributed teams.
Training or experience in leadership, coaching, or team development.
How to Apply
Interested and qualified candidates should apply via the Salix Data portal on SmartRecruiters.
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