Role Objective
This role is for an Engineering client in Nairobi specializing in heavy machinery spare parts, accessories, and fittings for the manufacturing, oil, and gas industry. The ideal candidate must be competent and capable of working with various brands.
Core Duties and Responsibilities
- Responsible for providing hands-on technical expertise regarding injector pumps and parts.
- Providing technical advice and support in the supply, maintenance, and calibration of injector pumps and parts.
- Inspect, repair, and maintain injectors.
- Sourcing out for sales leads.
- Perform tests and conduct routine maintenance and servicing on injectors.
- Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.
- Assist in developing a parts distribution network through the identification of potential partners.
- Conduct customer visits and support through training and supply of catalogues and training materials.
- Conduct comprehensive market research, qualifying leads, and crafting persuasive proposals.
- Conduct regular field visits to prospect and generate sales.
- Provide exemplary client service through timely follow-ups and tailored solutions.
- Develop detailed customer profiles to understand their current and future requirements.
- Follow up with credit customers to ensure timely payment for parts purchased on credit.
- Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales.
- Respond to customer complaints promptly to enhance customer satisfaction and retention.
- Assist in record keeping, including filing and stock taking.
- Collaborate with various teams to ensure proper inventory management and reporting.
- Assist in testing the received Pump/Injectors as per job order and customer requirements.
- Assist in repairing the Pump/Injectors with the required parts as per standard repair procedure.
- Any other relevant duties as assigned.
Job Specifications and Qualifications
- Diploma in Mechanical Engineering or Plant Mechanics or Diesel Engine Works.
- At least 3 years’ experience in a similar role.
- Excellent sales experience.
Key Competencies
- Proficiency in Microsoft Office is a plus.
- Outstanding Communication skills.
- Excellent time management skills.
- Ability to handle work pressure.
