Desktop Support Technician

Main Tasks and Responsibilities

• Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.
• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfill service requests according to established procedures.
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required.
• Deliver high-quality, client-facing communication—both verbal and written.
• Participate in small to medium-scale projects as needed.
• Offer feedback on new or updated technical processes to help improve efficiency.
• Perform device disposal services in accordance with company policy and compliance requirements.
• Collaborate with cross-functional teams when advanced or escalated support is required.
• Maintain accurate documentation of issues, activities, and resolutions.

Qualifications

• Bachelor’s degree in IT or Computer Science.
• At least 2–3 years of experience in a technical support or desktop support environment.

Skills and Competencies

• Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
• Understanding of standard business software, productivity suites, and operating systems.
• Strong client-facing soft skills with the ability to communicate clearly and professionally.
• Ability to work independently and use good judgment within established guidelines.
• Proven ability to problem-solve in moderately complex technical situations.
• Willingness and capability to perform asset disposal services.
• Proactive approach to collaboration and continuous improvement.
• Ability to work in a dynamic, fast-paced environment.
• Strong sense of ownership and accountability in daily tasks.

What We Are Offering

• We are offering the successful candidate a monthly gross salary of KES 135,000.

How to Apply

Send CV only to recruitment@careeroptionsafricagroup.com by 30th March 2026 with the subject heading: DESKTOP SUPPORT TECHNICIAN. Applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last, or expected salary in the CV. Candidates who do not hear from us by this date should consider their applications unsuccessful.