This is a full-time on-site role based in Nairobi County, Kenya, for a Debt Recovery Assistant. The primary purpose of this role is to manage and recover outstanding debts by identifying overdue accounts and engaging with clients to secure payments. Responsibilities include identifying overdue accounts, contacting clients via various communication channels, and negotiating payment plans. The Debt Recovery Assistant will record payment arrangements, monitor adherence to agreements, and maintain accurate records. Additionally, the role involves resolving payment disputes, generating regular reports on debt recovery progress, and collaborating with internal teams to develop effective debt collection strategies.
Responsibilities
Identify overdue accounts and contact clients through various communication channels.
Negotiate payment plans and settlement arrangements with clients.
Record payment arrangements and monitor adherence to the agreed agreements.
Maintain accurate and up-to-date records of all communication and recovery activities.
Resolve payment disputes and issues effectively.
Generate regular reports on debt recovery progress for management review.
Collaborate with internal teams to develop and improve debt collection strategies.
Qualifications and Requirements
Proficiency in financial reporting, debt negotiation, and account reconciliation.
Strong written and verbal communication skills, including active listening abilities.
Proven organizational and time management skills for managing multiple accounts.
Critical thinking and problem-solving skills for dispute resolution.
Familiarity with debt management systems or related software.
High level of integrity, professionalism, and ability to handle sensitive information.
Previous experience in debt collection or a similar role is preferred.
A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is considered an added advantage.
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