Cigna is a global health service company dedicated to helping people improve their health, well-being, and sense of security. Within its international division, this role focuses on the needs of international clients and members.
Role Overview
In this position, you will be accountable for reviewing and assessing inventory levels, coordinating daily goals, and adjusting plans as needed to achieve operational KPIs. You will ensure that productivity, quality, and customer satisfaction are managed effectively within your team. You will be expected to motivate individuals and the team to achieve operational targets while proactively identifying improvement and innovation opportunities in business processes.
Responsibilities
- Team Management: Manage productivity, quality, and customer satisfaction within the team. Conduct quarterly check-in conversations and provide coaching and skill development.
- Engagement & Performance: Ensure strong employee engagement, including day-to-day involvement, motivation, conflict management, and well-being in collaboration with the Communication Management Team.
- Process Improvement: Promote a culture of continuous improvement and take full accountability for implementing and measuring new ways of working in alignment with the broader Communication Strategy.
- Escalation Handling: Take ownership of escalated cases and provide regular updates to the Team Senior Supervisor.
- Risk Management: Proactively address and/or escalate risks to the Team Senior Supervisor.
- Stakeholder Relations: Develop and maintain effective business relationships both internally and externally. Represent the organization during client visits, stakeholder meetings, or as a relationship manager for strategic partners.
- Operational Planning: Review inventory levels and coordinate daily goals to meet KPIs.
Requirements
- Performance: A strong track record of performance.
- Mindset: International mindset with a holistic view and ability to work remotely with peers across locations.
- Experience: 3 years of Cigna experience, or 2 years of relevant leadership experience in other functions or companies.
- Technical Skills: Strong communication and presentation skills, with knowledge of Windows tools (Excel, PowerPoint).
- Leadership Qualities: Experience or interest in coaching, developing individuals, and conflict management.
- Attributes: Growth mindset, action-oriented problem-solving attitude, and excellent interpersonal skills (empathy, listening, articulation).
- Organization: Excellent organization, planning, and prioritization skills with the ability to manage work to achieve desired outcomes.
How to Apply
Interested and qualified candidates should apply via the Cigna Workday portal provided through the application link.
