Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world.
Role Overview
You will be responsible for client communication for designated account relationships and contracts. You are required to respond to the client in a timely manner, providing full and accurate information in one go.
Key Responsibilities
Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
Receive requests by mail, telephone, or in person regarding insurance claims/policies. Respond to inquiries from policy holders, clients, brokers and/or others.
Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
Mail or route claim forms and supporting documentation to various units for final processing.
Independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
Seek assistance with complex customer services issues when necessary.
Qualifications and Requirements
Must have a diploma or bachelor's degree certificate.
Excellent English written and oral communication skills.
Exceptional organizational and time-management focus.
1+ years of customer service experience analyzing and solving customer problems required; call center experience is a plus.
Ability to perform in a high volume, fast paced call center environment.
Proven ability to work independently as well as a productive member of a team.
Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer.
Knowledge of medical terminology is a plus.
Work Conditions
Work in 24 x 7 rotation shifts.
5 days a week.
In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays.
How to Apply
Interested and qualified candidates should apply online by visiting the Cigna Careers page on Workday: Apply Here
