The Customer Service Officer at Lions Sightfirst Eye Hospital serves as a primary point of contact between customers/patients and the hospital. The role involves managing inquiries, addressing client concerns, supporting goodwill and communication, and maintaining the hospital's reputation.
Key Duties and Responsibilities
Respond to customer issues in a timely manner and in line with the organization's policies.
Manage a large number of calls and emails.
Use all forms of communication to build, maintain, and manage the hospital's reputation.
Communicate key messages clearly to clients to ensure comfort and maintain goodwill.
Monitor publicity, conduct research on client concerns and expectations, and report findings to management.
Liaise with colleagues and key spokespeople while serving as a link between customers and departments.
Resolve customer requests, questions, and complaints by analyzing situations and using resources effectively.
Academic Qualifications and Essential Attributes
Bachelor's Degree or Diploma in Public Relations / Customer Service from a recognized institution.
Multi-task oriented.
Excellent communication skills and problem-solving abilities.
Experience in a hospital set-up will be an added advantage.
