Customer Care Officer

Duties and Responsibilities

• Receive and attend to customer inquiries, complaints, and requests promptly and professionally.
• Provide accurate information about the institution's products, services, policies, and procedures.
• Handle customer complaints and ensure timely resolution or referral to the relevant department/office.
• Maintain records of customer interactions and feedback.
• Respond to telephone calls and walk-in customers.
• Monitor customer satisfaction and recommend service improvement measures.
• Follow up on customer concerns to ensure they are adequately addressed.
• Promote positive customer relations and uphold the institution's image.
• Coordinate with other departments to ensure efficient service delivery.
• Participate in public relations and customer awareness activities.

Requirements

• Diploma in either of the following fields: Business Administration, Customer Service Management, Marketing, or Public Relations.
• Must have served in a customer care office setting for at least 2 years in a reputable institution.
• Must have knowledge of use of office equipment.
• Must be computer literate.