African Labour Solutions (ALS) is seeking a motivated Customer Service Intern to join our branch operations. This role is designed for a high-achieving business graduate who is eager to learn and provide exceptional support to our customers. You will be responsible for managing branch-level administrative tasks, processing sales documentation, and maintaining excellent customer relationships through both face-to-face and telephone interactions.
Key Responsibilities
Reporting and Financials: Prepare and send daily reports on branch sales and collections. Handle banking of cash collections within set branch limits.
Sales Documentation: Process quotations according to company Standard Operating Procedures (SOPs). Generate and issue all relevant documents for sales of goods and services at the branch.
Data Management: Collect customer data on job cards, upload information to the Navision ERP system, and prepare weekly reports on data entry.
Customer Interaction: Correctly process customer orders and billing. Communicate promotions and special offers via email and phone calls to the customer database.
Service Excellence: Ensure zero customer complaints by handling issues conclusively and escalating to the Branch Manager when necessary. Provide professional responses to all queries.
Relationship Building: Develop relationships with existing and potential customers to retain and grow branch sales.
Stock Management: Document 100% of stock received from suppliers and prepare relevant stock reports.
Operational Compliance: Strictly adhere to company SOPs and operational memos. Ensure correct handover documentation is completed.
Requirements and Qualifications
Education: Bachelor’s Degree in a Business-related field.
Academic Performance: Minimum KCSE mean score of B+ (plus), with at least a B in both English and Mathematics.
Age: 26 years of age or below.
Interpersonal Skills: Good communication skills with an outgoing and professional personality.
Integrity: High level of personal integrity and the ability to maintain strict confidentiality.
How to Apply
Qualified candidates are requested to apply by sending their CV to recruitment@africanlaboursolutions.co.ke, quoting the Job Title "Customer Service Intern" in the email subject line. The deadline for application is 30th April 2026. Only shortlisted candidates will be contacted for further steps in the recruitment process.
How to Apply
Qualified candidates are requested to apply by sending their CV to recruitment@africanlaboursolutions.co.ke, quoting the Job Title "Customer Service Intern" in the email subject line. The deadline for application is 30th April 2026.
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