Customer Service Agent

Key Responsibilities

• Manage and respond to live chat inquiries and support tickets.
• Handle inbound and outbound customer calls professionally.
• Provide customer support through chat channels, ensuring timely and accurate responses.
• Follow up on customer issues and inquiries to ensure prompt resolution.
• Attain the required customer satisfaction rate.
• Achieve daily clearance of support queues and maintain a response rate of below 3 minutes.

Requirements

• Typing speed of at least 40 words per minute.
• Degree or diploma in a Business-related course.
• Prior experience in a similar customer service or support role.
• Excellent customer service and communication skills.
• Strong problem-solving abilities.

How to Apply

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "CUSTOMER SERVICE AGENT" by 27th July 2026. Please state your current and expected remuneration in your CV. Only shortlisted candidates will be contacted.