Ngao Credit Limited, a leading non-deposit-taking Micro-Finance Institution (MFI) in Kenya, is seeking a qualified and motivated Call Centre Telesales Officer to join its team in Nairobi. The role involves driving sales, promoting microfinance products, and providing exceptional service to prospective and existing clients over the phone.
Qualifications, Skills & Knowledge
Experience: Minimum 2 years of experience in a telesales role, preferably within a microfinance institution.
Education: A diploma or bachelor's degree from a recognized institution.
Technical Proficiency: Proficient in the use of MS Word, Excel, email, and navigation of the internet.
Languages: Highly proficient in English (both oral and written).
Systems: Familiarity with CRM (Customer Relationship Management) systems and best practices is highly desirable.
Key Responsibilities
Initiate outbound telesales calls to prospective clients to promote microfinance products and services.
Effectively handle client inquiries and complaints in a professional manner.
Build and maintain positive customer relationships through active listening and engagement.
Keep detailed and accurate records of all client interactions and transactions in the CRM system.
Meet or exceed weekly and monthly sales targets as set by the management.
How to Apply
Interested candidates are invited to submit their application by sending their CV to: recruitment@anvilshieldgroup.com.
How to Apply
Apply by sending your CV to: recruitment@anvilshieldgroup.com
