Optiven Limited is a leading real estate company in Kenya focused on providing value-added plots and real estate solutions. We are looking for 10 motivated interns to join our Customer Experience/PR & Communications team. This role is central to driving sales growth and maintaining excellent client relations through proactive engagement.
Job Purpose Statement
The job holder is responsible for generating sales through outbound and inbound telephone engagements with prospective and existing clients. The role focuses on promoting the company’s products and services, nurturing leads, closing sales, and maintaining strong customer relationships to support the company’s revenue growth objectives. This role ensures effective customer engagement, accurate recording of sales activities, and adherence to company sales policies and procedures while supporting the organization’s property sales pipeline and revenue targets.
Key Responsibilities
Lead generation and qualification: Contacting prospective clients, introducing company property projects, and assessing their interest and readiness to invest.
Sales conversion and revenue generation: Presenting property investment opportunities, handling objections, and closing sales or facilitating sales closures through the sales and marketing teams.
Customer relationship management: Maintaining consistent communication with prospects and clients to nurture leads and encourage repeat investments and referrals and guiding the customers through the sales process.
Sales reporting and CRM management: Maintaining accurate records of customer interactions, sales activities, and lead progress within the CRM system.
Coordination with internal teams: Working with sales and marketing teams to support marketing campaigns, schedule site visits, and enhance the customer sales experience.
Requirements and Qualifications
Bachelors degree in Customer Service, Public Relations, Communications, Marketing, Business Administration, or a related field.
Excellent communication and interpersonal skills.
Strong customer service orientation and professionalism.
Basic computer literacy, including MS Office and email communication.
Willingness to learn and work in a fast-paced environment.
Ability to work collaboratively in a team while maintaining a high level of professionalism.
