Client Services Assistant Internship

Cytonn Investments is looking for a Client Services Assistant Intern to join their dynamic team in Nairobi. The role is designed for individuals looking to build a career in the investment and real estate sector, focusing on delivering exceptional service to global and local institutional and high-net-worth investors. The intern will handle client interactions, ensure the integrity of client data, and support the operations team through reporting and automation efforts.\n\n### Responsibilities\n- Effectively handle client calls, queries, and emails to provide professional support.\n- Identify and communicate actionable ways to enhance the overall customer experience.\n- Build skills to manage client complaints and resolve issues efficiently.\n- Gain an understanding of KYC (Know Your Customer) requirements and maintain secure records of client contact details.\n- Assist in preparing for external and internal client-related meetings and tracking their effectiveness.\n- Collaborate across different business units to ensure an integrated approach to customer service.\n- Undergo training to handle and administer company databases with high attention to detail and data integrity.\n- Assist in the accurate recording of transactions, including client contributions, withdrawals, and corporate actions, within the database system.\n- Maintain financial security and controls by adhering to existing policies and suggesting new internal control improvements.\n- Drive operational efficiency by spearheading automation processes and enhancing internal communication systems.\n- Generate daily, weekly, and monthly management reports to support effective decision-making.\n- Perform any other duties as assigned from time to time.\n\n### Requirements\n- A minimum of C+ Grade in High School (KCSE).\n- A Diploma Certification in a Business-related course.\n- Working knowledge of Microsoft Office Suite (Word, PowerPoint, and Excel).\n- Demonstrated attention to detail, accuracy, and the ability to question and understand complex processes.\n- Excellent communication and relationship-building skills.\n- A positive attitude and the flexibility to handle diverse tasks and long hours under minimal supervision.\n\n### How to Apply\nInterested candidates should submit their application online through the Cytonn Investments careers portal at or use the following link: .