Rentokil Initial, a Global services company operating across 70 countries, is seeking a motivated Credit Controller to manage its accounts receivable portfolio in Nairobi. This role is crucial for executing timely debt collection activities, minimizing bad debt risk, and ensuring customer account queries are resolved efficiently according to the company's Credit Policy.
Day-to-Day Responsibilities
- Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day.
- Keep a log of all correspondences with customers by updating the debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely.
- Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover.
- Anticipate developments, and identify accounts that may require special attention and flag them early.
- Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
- Undertake reconciliations, and compile documentation and necessary reports for necessary action by management.
- Maintain accurate individual records and performance statistics for the debtors in your portfolio.
- Obtain sufficient information to assess the risk of new and existing customers.
- Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader.
- Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sharing of client information, the target being timely collections and query resolution.
- Provide accurate advice on debt management, queries, VAT issues, etc.
- Involvement in the reconciliations analysis of ledger accounts and invoicing history.
- Liaise with invoicing team on Credit Control queries for prompt resolution.
- Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems.
- Undertake ad-hoc responsibilities as required.
Qualifications and Attributes
The following skills, experience, and personal attributes are required for consideration for this role:
- Relevant Tertiary Education (BA/BSc/HND) is advantageous, preferably in the accounting field.
- Minimum 1 year of experience is required.
- Credit Control skills are an added advantage.
- Proficiency in English – written and spoken.
- Customer Care experience is advantageous.
- Demonstrated numerical acumen and computer literacy.
- Integrity and reliability.
- Strong negotiation skills and persuasiveness.
- Strong ownership and responsiveness.
- High energy levels (action-orientated), self-motivated, and display a high energy level.
- Self-confident, assertive, and passionate.
- Problem-solving skills/solution driven approach.
- Strong demonstration of the values of service, relationships, and teamwork.
- Excellent planning and organisational skills.
- Team player with a collaborative style, demonstrating the ability to take the initiative.
- Highly developed communication skills (written / verbal / non-verbal).
- Ability to form strong customer relationships at all levels.
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