The Credit Collections Manager is responsible for managing and reducing the Pay-As-You-Go (PayG) loan portfolio in early arrears through diligent monitoring, proactive collections, and effective recovery strategies. This involves tracking repayment trends, identifying risk areas, and implementing corrective actions to minimize non-performing loans. The position requires close collaboration with Collections Associates and Field Collections teams to ensure timely follow-up and comprehensive reporting on arrears performance. It also includes maintaining detailed records of collections, insurance claims, and compliance reports to support business decision-making. This is a hands-on role requiring strong leadership, analytical skills, and excellent communication and relationship-building abilities.
Key Responsibilities
Project relevant trends affecting the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
Develop and implement effective collection strategies in partnership with Field Collections and Recoveries teams to consistently achieve collection targets.
Monitor PayG loan repayments and initiate or recommend a course of action.
Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
Execute the institutional strategy in reducing the Non-performing PayG portfolio while reporting on early loan arrears collections on a regular basis.
Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
Maintain a record tracking recovery progress for all PayG loans in arrears.
Prepare weekly arrears reports for all Relationship Managers & regions and follow up to ensure full repayment.
Prepare demand notices and ensure they are forwarded to defaulting PayG customers.
Maintain an up-to-date register on loan-related insurance claims and ensure prompt reimbursement from underwriters.
Monitor debt collection response cycles, contacts, and credit control performance for PayG loans in early arrears.
Manage resource scheduling and prioritize work to maximize production output for credit collection Relationship Managers.
Report and monitor all risks associated with debt collection.
Generate compliance reports for decision-making and performance appraisals.
Qualifications
Business-related degree; CPA qualification is an added advantage.
Over 4 years’ experience in a debt collection and recovery environment (Practical experience in Lending and recovery).
Knowledge of credit management and banking is an added advantage.
Knowledge of the Financial Services, Micro Finance, and consumer lending sectors is a must.
Hands-on leadership, team management, and people development skills.
Ability to work in a dynamic environment in a small team and enjoy multi-tasking under pressure.
Good team player with a commitment to value-based leadership.
Credibility and flexibility to deal with people at various levels and cultures.
High business acumen, analytical skills, and budgetary skills.
Quick learner, capable of grasping company structures and the market.
Excellent presentation, communication, planning, and organizational skills.
Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.
Ability and willingness to travel as required.
Comfortable with ambiguity and able to adhere to deadlines.
Proactive, collaborative, organized, and a curious problem solver.
Agile with the ability to work in a fast-paced tech environment.
