Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
Role Overview
The Collection Officer is responsible for managing debt recovery efforts in the Kerugoya area, focused on minimizing credit losses and maximizing recoveries while maintaining ethical collection practices and full compliance.
Key Responsibilities (What You Will Do)
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payments behavior to management and the business strategies.
- Contact defaulting customers either by calling or visiting them with a view of negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Preparing, analyzing and submitting regular reports in relation to overdue accounts, recovery plans, and risk exposures.
- Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up-to-date credit data of the MSME.
- Ensure the recovery of outstanding loan amounts and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation while at the same time ensuring that the defaulting client’s rights are respected in order to avoid potential risk exposure to society through litigation or adverse publicity.
- Approve loans within the limit and facilitate further approval by the Branch manager for loans above the limit.
- Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department.
- Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Experience
- A good level of general education (Diploma or Degree).
- Computer literacy.
- Education background in sales/Marketing.
- Minimum of 1 year relevant experience in debt recoveries.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage.
