Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
Role Overview
The Collection Officer based in Kapsabet is responsible for managing debt recovery efforts to minimize credit losses and maximize collections. The role requires direct engagement with defaulting customers, collaboration with Business Development Officers (BDOs), and detailed financial reporting regarding overdue accounts and recovery strategies.
Key Responsibilities
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payment behavior to management and inform business strategies.
- Contact defaulting customers either by calling or visiting them with a view of negotiating a settlement.
- Work closely with BDOs on their bad debts portfolios.
- Preparing, analyzing, and submitting regular reports in relation to overdue accounts, recovery plans, and risk exposures.
- Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up-to-date credit data of the MSME.
- Ensure the recovery of outstanding loan amounts and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation while at the same time ensuring that the defaulting client’s rights are respected in order to avoid potential risk exposure to the company through litigation or adverse publicity.
- Approve loans within the limit and facilitate further approval by the Branch manager for loans above the limit.
- Review capacity needs, supervising, and initiating training needs for the personnel in the credit department.
- Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Experience
Education and Background:
- A good level of general education – Diploma or Degree (BA/BSc/HND).
- Education background in sales/Marketing is desirable.
Experience and Skills:
- Minimum of 1 year relevant experience in debt recoveries.
- Computer literacy is required.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage.
