The Collection Officer role is located in Nakuru, working for Tenakata, a Digital Credit Provider licensed by the Central Bank of Kenya. Tenakata's platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. The primary goal of this role is to minimize credit losses and maximize recoveries for the organization.
Key Responsibilities (What You Will Do)
Ensure targets are met in minimizing credit losses and maximizing recoveries.
Provide timely feedback concerning customers' payment behavior to management and inform business strategies.
Contact defaulting customers either by calling or visiting them with a view to negotiating a settlement.
Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
Prepare, analyze, and submit regular reports in relation to overdue accounts, recovery plans, and risk exposures.
Identify, assess, and evaluate risk areas in recovery and make appropriate recommendations.
Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up-to-date credit data of the MSME.
Ensure the recovery of outstanding loan amounts and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation.
Respect the defaulting client’s rights in order to avoid potential risk exposure to the company through litigation or adverse publicity.
Approve loans within the limit and facilitate further approval by the Branch Manager for loans above the limit.
Review capacity needs, supervising and initiating training needs for the personnel in the credit department.
Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Requirements
A good level of general education: Diploma or Degree qualification is required.
Minimum of 1 year relevant experience in debt recoveries.
Educational background in Sales/Marketing.
Computer literacy is mandatory.
Experience in a financial institution and dealing with customers at the bottom of the pyramid will be an added advantage.
How to Apply
Interested and qualified candidates should apply by visiting the Tenakata application portal:
