The Collection Officer role at Tenakata, a licensed Digital Credit Provider based in Embu, is essential for minimizing credit losses and maximizing loan recoveries. Tenakata empowers small businesses in Africa by assisting with financial record-keeping, promoting financial literacy through business support coaching, and ensuring the secure sharing of reliable financial information with financial institutions.
Responsibilities (What You Will Do)
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payment behavior to management and inform business strategies.
- Contact defaulting customers, either by calling or visiting them, with a view to negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Prepare, analyze, and submit regular reports related to overdue accounts, recovery plans, and risk exposures.
- Identify, assess, and evaluate risk areas in recovery and make appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and appropriate to ensure correct and up-to-date credit data of the MSME.
- Ensure the recovery of outstanding loan amounts and handle the process of realization of securities procedurally to avoid delays through intermittent litigation, while simultaneously ensuring that the defaulting client’s rights are respected to avoid potential risk exposure to the company through litigation or adverse publicity.
- Approve loans within the established limit and facilitate further approval by the Branch Manager for loans exceeding that limit.
- Review capacity needs, supervise, and initiate training needs for personnel in the credit department.
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Requirements
- A good level of general education (Diploma or Degree).
- Computer literacy.
- An educational background in Sales/Marketing is desirable.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid is an added advantage.
- Minimum of 1 year relevant experience in debt recoveries.
