Chief of Staff to the COO

Responsibilities

Executive Support & Coordination (40%)

• Manage the COO’s calendar, priorities, and travel to ensure focus on highest-impact work.
• Organize Office of COO Leaders meetings, as well as other key meetings/forums.
• Prepare briefing notes, talking points, and decision memos for internal and external engagements.
• Coordinate Office of COO board reports.
• Track action items from leadership meetings and ensure timely follow-through.
• Represent the COO in meetings where appropriate and ensure clear communication back to teams.
• Coordinate Board and executive-level materials in collaboration with leadership.

Communications & Alignment (25%)

• Draft and refine high-quality internal and external communications (presentations, updates, reports).
• Translate strategy into clear, actionable messaging for teams across countries.
• Drive alignment across departments by ensuring consistent messaging and priorities.
• Facilitate workshops, leadership meetings, and cross-functional planning sessions.

Special Projects & Process Improvement (20%)

• Lead and support priority projects under the COO, including scale-up initiatives and new country readiness.
• Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements.
• Coordinate and manage consultants supporting operational transformation initiatives.
• Track delivery against key operational KPIs and escalate risks or delays.

Operations, Risk, Systems & Performance Support (15%)

• Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up.
• Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards.
• Support digital transformation efforts by improving visibility, dashboards, and reporting systems.
• Ensure operational policies and standards are documented, communicated, and implemented consistently.
• Support COO in corporate performance.

Requirements

Who We Are Looking For Inkomoko values colleagues who are proactive, resourceful, self-motivated, trustworthy, and accountable. We seek go-getters with a can-do attitude who are humble and willing to give and receive feedback. This role requires someone who is highly organized, detail-oriented, and execution-focused, while able to operate at a strategic level when needed.

Qualifications

• 5 - 8+ years of experience in operations, consulting, program management, or executive support roles.
• Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred.
• Experience in high-growth, mission-driven or startup environments is an advantage.
• Strong proficiency in productivity tools, data systems, and presentation platforms.
• Bachelor’s degree required; Master’s degree is an advantage.

Core Capabilities

• Strong system and process experience.
• Strong facilitation skills (in-person and virtual tools).
• Exceptional report writing experience.
• Exceptional communicator: Clear, concise writer and confident facilitator.
• Execution-focused: Ability to track details and deliver results.
• Problem solver: Quickly identifies issues and drives practical solutions.