The CCTV Operator is responsible for monitoring and operating the hospital’s surveillance systems to ensure safety, security, and order within the facility. The role supports patient-centered care by detecting, preventing, and reporting security and safety incidents in compliance with hospital policies and Kenyan legal requirements.
Key Responsibilities
Surveillance Monitoring: Monitor live CCTV feeds and review recorded footage to detect suspicious activities, safety risks, or security breaches.
System Maintenance: Ensure continuous operation of CCTV systems and promptly report faults or malfunctions.
Privacy & Dignity: Observe movements within the facility while maintaining patient dignity, privacy, and confidentiality.
Incident Management: Record and report incidents accurately in line with hospital procedures; retrieve and preserve CCTV footage for authorized investigations.
Collaboration: Work with security personnel, clinical teams, and management during incidents or emergencies.
Area Control: Monitor restricted and high-risk areas including wards, pharmacies, stores, and entry/exit points.
Reporting: Maintain updated monitoring logs and incident reports.
Safety & Compliance: Escalate emergencies such as theft, fire, violence, or patient safety risks; ensure compliance with the Data Protection Act (Kenya).
Institutional Values: Uphold the hospital’s mission, values, and ethical standards.
Qualifications and Experience
Academic: Diploma in Criminology, Security Management, Information Technology, or a related field.
Professional: CCTV operation or surveillance training is an added advantage.
Experience: At least 1–2 years’ experience in CCTV monitoring or security operations. Experience in a hospital, healthcare setting, or faith-based organization is highly desirable.
Key Competencies and Skills
Strong observation and attention to detail.
Ability to remain calm and make sound decisions under pressure.
Good communication and report writing skills.
Basic computer literacy and CCTV system knowledge.
High integrity and ability to handle confidential information.
Flexible and willing to work shifts (including nights and weekends).
Team player with good interpersonal skills.
How to Apply
Interested and qualified candidates should apply via the Tenwek Hospital application portal on Microsoft Forms. Click the link below to access the application form:
Apply Here
How to Apply
Interested and qualified candidates should apply online via the Tenwek Hospital application form provided on the recruitment portal.
