This position is for a highly experienced and professional Camp Manager responsible for overseeing all operations of a safari camp. The role requires a strong leader with a proven track record in luxury hospitality, guest service, financial management, and staff development.
Key Responsibilities
- Lead sales and marketing activities to grow revenue, including targeting new market segments and maximising direct bookings.
- Manage all guest communications, responding promptly to inquiries and ensuring high conversion rates from inquiry to booking.
- Oversee the camp’s digital and social media platforms, ensuring content aligns with the brand.
- Coordinate logistics and procurement activities, ensuring adequate stock levels of all essentials and reducing waste.
- Ensure compliance with high health, safety, and environmental standards across all operations, ensuring the safety of guests and staff.
- Oversee maintenance of camp facilities, infrastructure, and other equipment.
- Serve as the primary host for guests, delivering warm, professional, and personalised service.
- Resolve guest complaints and handle operational issues with speed, diplomacy, and professionalism.
- Coordinate daily camp activities, including game drives, bush meals, and guest experiences.
- Provide financial and performance reports, including occupancy rates, revenue, and operational expenses.
- Manage camp budgets and petty cash, ensuring responsible financial oversight.
- Lead, develop, and manage staff, fostering a culture of service excellence, accountability, and integrity.
- Maintain strong relationships with local communities and conservancies, supporting conservation and responsible tourism efforts.
Qualifications and Experience
Academic and Professional Qualifications
- Bachelor’s degree in Hospitality & Tourism Management, or a related field.
Knowledge, Experience and Competences
- A minimum of 7 years of experience in the hospitality sector, with at least 2 years specifically in safari camp management or a similar role.
- Proven track record in guest service, operations, and staff management.
- Strong leadership ability with the capacity to inspire, train, and manage a diverse team.
- A proactive and solution-oriented mindset, able to maintain calm and decisiveness under pressure.
- Strong interpersonal and communication skills, enabling confident engagement with guests, staff, and stakeholders.
- High integrity and professionalism, capable of working independently with minimal supervision.
- Proficiency with Online Travel Agency platforms, digital tools, and booking systems.
- Sound knowledge of Kenyan Labour laws and tourism regulations.
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