Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya. We are seeking a Call Centre Operator to manage customer communications and provide high-quality support to vivo customers and agents.
Role Overview
The successful candidate will be responsible for handling inbound and outbound communications, resolving customer inquiries, and maintaining strong relationships. This role requires a friendly, enthusiastic professional who can multitask and manage time effectively in a performance-driven environment.
Key Responsibilities
Task Completion: Complete all tasks assigned by HQ on time, including preparing reports and attending meetings.
Inbound Calls: Enthusiastically answer inbound phone calls from current and prospective customers.
Outbound Support: Place outbound calls to current customers to solicit feedback and provide necessary support.
