The Business Development Account Associate, reporting to the Squad Lead – Indirect Sales, is responsible for indirect sales acquisition, revenue generation, development and management of relationships, and service experience of the SME Customers to ensure growth, profitability, and retention in the region. The position holder will further work with the relevant stakeholders within the region to execute relevant segment-led sales strategies within the assigned territory.
Responsibilities
- Meeting overall revenue and acquisition targets.
- Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in every aspect of your work, adhering to safety, health, and wellbeing policies, guidelines, and procedures.
- Winning new businesses by identifying, developing, and closing opportunities centered on offering Enterprise solutions.
- Developing relationships with the customers within allocated territories and driving education and awareness of Enterprise solutions.
- Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel.
- Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
- Ensure enough sales pipelines to achieve the revenue targets.
- Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
- Monitor Gross Adds target within the region and activate relevant sales channels to achieve the set target.
- Proper management of dealer and partner sales trackers.
- Implement agreed plans for dealers managed.
- Propose new areas of development and growth for dealers managed.
- Identification and profiling of all the businesses in the territory. Maintaining an up-to-date database of all businesses and profile.
- Development and implementation of a route plan which covers the territory.
- Identification of market opportunities and submission of reports on how they can be addressed.
- Proactively attend to dealer and customer related issues and achieve an excellent customer rating.
- Build long-lasting business relations/partnerships with customers and assigned dealers.
- Maintain 100% accuracy on reporting on market intelligence and customers feedback.
- Timely submission of territory reports and Dealer/partner sales trackers.
- Maintaining an up-to-date profile of accounts within the territory and up-to-date competitor intelligence.
- Activate alternative channels to drive sales and acquisition, e.g., Partnerships & agency.
- Support retail as a channel to actualize Enterprise KPIs.
Qualifications and Experience
Minimum Requirements:
- Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
- At least 3 years’ experience in selling enterprise solutions, either directly or through partners.
- Strong business Acumen.
- Team player with pleasant outgoing personality & resilience.
- Good communication and interpersonal skills.
- Proactive, confident, energetic & with ability to work under pressure.
- Must be willing to work anywhere in the country.
- Valid (BCE) driving license with no recent driving violations.
Added Advantage:
- Experience in managing indirect channels in a telecoms environment.
