Retail and Consumer GoodsFull-TimeMid-level(3-5 yrs)
Job Description
Role Overview
The Branch Team Leader is responsible for the overall management of the Eldoret branch, focusing on end-to-end operations, sales growth, staff development, and financial compliance. The role requires a dynamic leader capable of maintaining high company standards while driving growth and ensuring exceptional customer service in a retail furniture and décor showroom environment.
Key Responsibilities
Branch Operations & Admin
Supervise all branch activities including sales, stock control, customer service and staff performance.
Ensure smooth daily running of the showroom while upholding company standards and policies.
Manage staff schedules, assign duties, and monitor performance.
Ensure that necessary documents are filled by design consultants and dispatched to the concerned department.
Verify and keep records of leaves, conduct sample verifications of the payroll sheet, and attend to queries concerning clock cards.
Ensure data is correctly entered into the system and documentation is completed accurately.
Handle account cancellations and OS bookings on the system.
Follow up on scheduled reports and update checklists.
Financial, Cash Handling & Compliance
Oversee cash desk employees and ensure all procedures are fully respected.
Monitor and manage debtors, reviewing unpaid accounts on a weekly basis.
Assist in the formulation of budgets and cash flows for the branch.
Limit unnecessary expenses and manage petty cash.
Ensure compliance with internal controls and financial policies.
Stock & Inventory Management
Oversee stock levels to ensure availability of fast-moving items.
Coordinate with inventory, warehouse, and supply chain teams on replenishment and transfers.
Conduct regular stock counts and reconciliations.
Investigate and resolve stock discrepancies.
Oversee branch security and general safety for employees and customers.
Sales & Customer Service
Inspire the sales team to achieve targets through customer-focused strategies.
Ensure branch achieves set targets and products are displayed with correct prices.
Verify system product codes match POS tickets on the shop floor.
Provide excellent service and handle customer complaints tactfully.
Use marketing tools optimally and communicate promotional information.
Identify opportunities for new products and monitor competitor activities.
Identify new markets and geographical industry sectors.
Staff Management & Development
Lead, mentor, and coach branch staff to achieve sales and operational goals.
Conduct performance appraisals and recommend training.
Design and conduct team training on sales, customer service, and stock handling.
Plan staff leave schedules.
Foster a culture of integrity and customer centricity.
Requirements
Bachelor’s degree in Business Administration, Commerce, Supply Chain, or a related field.
CPA II qualification is an added advantage.
3–5 years’ experience in retail branch management or supervision (preferably Motor, Electronics, Real Estate, or Fashion).
Strong knowledge of stock and inventory management.
Proven experience in showroom sales management and customer engagement.
Proficiency in ERP/stock management systems (Odoo desirable) and MS Office.
How to Apply
Interested and qualified candidates should apply online via the CDL recruitment portal at cdl.zohorecruit.com or the provided application link: https://www.myjobmag.co.ke/apply-now/1154984.
