The Branch Manager is responsible for driving and delivering exceptional Retail and Business Banking performance through powerful branch leadership, team development, excellent customer experience, and the achievement of operational and controls rigor excellence. This role focuses on implementing business strategies to deliver performance and growth targets while maintaining a high level of bank standards and management controls in strict adherence to operations and compliance policies.
Key Responsibilities
Business Growth (60%)
Implement strategic business initiatives and align branch execution plans with the Bank's overall strategy (Growth, Transformation, and Returns).
Monitor branch performance diligently and adjust strategies to meet targets.
Manage branch portfolio risks and collaborate with product development based on market feedback.
Coordinate sales initiatives with other functions (CIB, Asset Finance, Bancassurance) to maximize cross-selling.
Conduct market intelligence to identify new opportunities, customer trends, and regulatory changes.
Manage borrowing and non-borrowing accounts to enhance loyalty and retention.
Lead the team in achieving balance sheet growth, acquisitions, and transaction migration to digital channels.
Build and maintain firm relationships with the Top 200 clients and local influencers.
Internal Controls, Governance, and Processes (15%)
Ensure strict adherence to bank policies, KYC, and AML processes to combat financial crime.
Oversee branch compliance with regulatory requirements, including operational timelines and licensing.
Manage branch costs including expenditure, equipment maintenance, staff costs, and utilities.
Ensure the branch achieves a minimum satisfactory audit rating through prompt closure of exceptions.
Collect all fees and commissions due to the bank and ensure data privacy policy adherence.
Customer Experience (15%)
Maintain the branch 'look and feel' according to Absa standards.
Ensure excellent customer experience and adherence to set Turnaround Times (TAT).
Promptly resolve customer complaints and monitor branch Net Promoter Scores (NPS).
Lead branch initiatives for gathering customer feedback for service improvement.
Capacity Building & People Management (10%)
Build a high-performing and motivated team through coaching, mentoring, and duty rotations.
Set clear performance objectives and provide regular feedback to direct reports.
Manage resource planning, succession plans, training needs, and staff grievances or leave.
Requirements
Qualifications and Education
A university degree in a relevant discipline (Accounting, Finance, or related business field).
Required: Bachelor’s Degrees, Advanced Diplomas, or National Diplomas in Accounting.
Postgraduate qualifications will be an added advantage.
Experience
At least 5 years of experience in Banking or Financial Services.
A minimum of 3 years in a branch management role with a proven track record of performance.
Prior experience in supervisory or managerial positions within the banking industry.
Skills and Competencies
Technical: Proficiency in computerized banking applications and spreadsheets; solid understanding of lending procedures, investment options, and risk management.
Regulatory: Deep knowledge of CBK, KBA, and KRA regulatory frameworks; understanding of International Accounting and Audit Standards.
Leadership: Strong interpersonal and managerial skills with the ability to motivate teams and drive change.
Behavioral: Results-oriented, high integrity, strong negotiation and selling skills, and excellent report-writing capabilities.
How to Apply
Interested and qualified candidates should apply online through the Absa Bank career portal via the link provided in the application section. Ensure all requirements are met before submitting your application.
How to Apply
Interested and qualified candidates should apply online through the Absa Bank career portal at https://www.myjobmag.co.ke/apply-now/1212093 which redirects to the official Absa Workday jobs page (absa.wd3.myworkdayjobs.com).
