The Branch Manager for the Kisii office is responsible for driving the individual life business growth, including top-line and bottom-line expansion, while providing customer-centric service to policyholders and claimants within the branch. The role involves a mix of sales leadership, strategic planning, and operational oversight to ensure branch profitability and compliance.
Principal Accountabilities
Sales Leadership: Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kisii Branch office.
Office Administration: Carrying out office administration and ensuring compliance with the County and National Government.
Market Intelligence: Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition.
Team Development: Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kisii Branch.
Brand Awareness: Planning and driving brand awareness and penetration to grow market share in the Western Region.
Compliance Management: Ensuring compliance with regulatory and statutory requirements.
Budgeting: Preparing, monitoring and reporting of the Life business budgetary allocations in Kisii Branch.
Communication: Leading and managing the Life business related communication at the branch.
Operational Standards: Identifying, implementing and benchmarking best practices in management.
Customer Service: Ensuring customer service to both internal and external client by providing required support in the agency management.
Change Management: Managing and Implementing change initiatives to achieve desired business plans and culture.
Intermediary Management: Recruitment, training, developing and retaining of intermediaries and alternative channels.
Minimum Qualifications - Knowledge and Experience
Undergraduate degree in any business related field.
CIM / Diploma in Insurance is an added advantage.
Certificate of proficiency (COP).
At least 5 years of relevant insurance experience.
Work experience in Marketing of Life Business products within the region is an added advantage.
How to Apply
Interested and qualified candidates should apply online through the Kenindia Assurance Company Limited career portal at https://kenindiahr.peopleshr.com via the application link provided.
How to Apply
Interested and qualified candidates should apply online by visiting the application link: Apply Here. This link will redirect you to the official Kenindia Assurance career portal on kenindiahr.peopleshr.com.
