Branch Manager, Eldoret Branch

Job Summary

The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

• Strategy & Policy: Formulate and implement marketing strategies for the region in line with company objectives. Contribute to operational policies for achieving corporate plans as per the Business Strategy.
• Compliance & Operations: Comply with and keep abreast of established policies, procedures, and regulations in branch operations. Ensure governance requirements regarding KYC/AML/Data protection are met.
• Customer Experience: Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve high satisfaction levels.
• Staff Management: Communicate goals to staff through meetings. Ensure staff are well supervised, trained, and developed. Oversee the Performance Management process for efficiency.
• Financial & Sales Management: Ensure branch profitability. Manage sales for direct clients, corporates, and intermediaries. Achieve revenue budget and growth targets. Manage renewals and business retention.
• Intermediary Relations: Identify and develop new business opportunities. Ensure recruitment, training, and licensing of intermediaries. Foster good corporate image and maintain high public relations with clients and intermediaries.
• Administrative Duties: Manage credit control and premium collection. Maintain the branch cash book. Oversee general administration and ensure safe custody of fixed assets by maintaining an asset register and appropriate insurance.
• Reporting: Prepare timely and accurate reports for management. Advise the Head of Retail Business and Management on branch-specific issues.

Requirements

• Education: Bachelor’s degree in Insurance, Marketing, or a business-related discipline.
• Professional Qualification: Diploma in Insurance (ACII or AIIK). Professional Membership of CII or IIK is required.
• Experience: At least 10 years of experience in the insurance industry, with at least 3 years in a branch management role.
• Regional Knowledge: Deep knowledge of intermediaries within the Eldoret region and established business relationships with them.

Competencies & Skills

• In-depth understanding of the insurance industry, concepts, and regulatory requirements.
• Knowledge of medical underwriting processes and procedures.
• Strong negotiation and business management skills.
• Excellent analytical and organizational skills.
• Stakeholder management and public relations expertise.

How to Apply

If you meet the above requirements, forward your application and updated CV to vacancies@heritage.co.ke by 23rd May 2026. Clearly state the job title on the subject heading.