As the Branch Manager for the Bondeni branch, you are the strategic driver of branch profitability and market penetration. You will be responsible for leading a team, ensuring operational excellence, delighting customers, and aligning all activities to the Bank’s overarching strategy. Your role is pivotal in maintaining the bank's Shari'ah-compliant principles while achieving aggressive growth targets.
Key Responsibilities
Drive Business Growth & Market Presence
Lead aggressive execution of business development initiatives to grow the customer base, deposits, and lending.
Develop and implement branch business plans, budgets, and forecasts, adjusting as needed to meet dynamic market needs.
Support marketing initiatives and monitor and provide regular feedback on product performance.
Deliver Operational Excellence & Compliance
Champion a superior customer experience that fosters satisfaction and loyalty.
Enforce rigorous risk management practices, optimize costs, and ensure profitability.
Oversee branch safety, compliance with regulatory and internal policies — including Shariah principles, KYC, and AML.
Lead Credit Success & Recovery
Offer tailored solutions by understanding client needs and matching them with the Bank’s offerings.
Ensure timely and complete credit applications and fast-track approvals through active coordination.
Proactively manage collections, especially for high-value clients, with timely follow-up on arrears.
Inspire & Build High-Performing Teams
Provide clear direction, performance leadership, and motivation to the Branch team.
Mentor and develop staff, identify skill gaps, and recommend targeted learning interventions.
Qualifications and Experience
Bachelor’s degree in a business-related field is required.
Professional banking qualifications (e.g., AKIB) are considered a significant advantage.
At least 5 years of progressive banking experience, with proven leadership and strong performance results.
Sound knowledge of branch operations, banking policies, legal/regulatory frameworks, and risk management.
How to Apply
Interested and qualified candidates are invited to apply online by visiting the Gulf African Bank recruitment portal at the following link: https://www.myjobmag.co.ke/apply-now/1184040.
