Reporting to the Head of Retail & SME, the Branch Manager will be responsible for running an effective and efficient branch leading to higher profitability and growth in line with the Bank’s strategy, higher staff engagement and high levels of customer satisfaction.
Key Responsibilities
Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets.
Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.
Provide guidance and leadership to staff and be responsible for their training and development.
Manage the performance of staff to ensure delivery of set targets through diligent performance management.
Implement and monitor the operational risk management guidelines for the branch.
Support marketing initiatives and monitor and provide regular feedback on products performance.
Maintain the look, feel and physical security of the branch premises as well as staff and customers.
Qualifications and Competencies
Holder of bachelor’s degree in a business related field from a recognized university.
Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage.
At least 7 years’ experience in general banking, 3 of which should have been in branch management.
Should have experience in Credit Analysis and administration.
Should have thorough knowledge and understanding of the banking industry.
Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations.
Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.
Should have excellent planning, organization, problem solving and analytical skills.
How to Apply
Please note that applications with the position applied for clearly indicated on top of the envelope together with a detailed Curriculum vitae and copies of academic and professional certificates, should be HAND DELIVERED or sent through COURIER/POST OFFICE to the Bank’s Head Office located at Consolidated Bank House, Koinange Street, 6th Floor on or before Tuesday, 26th May 2026 at 5.00 pm and addressed to:
The Head of Human Resources
Consolidated Bank of Kenya Limited
P.O. Box 51133 - 00200
NAIROBI
How to Apply
Applications with the position applied for clearly indicated on top of the envelope together with a detailed CV and copies of academic/professional certificates should be HAND DELIVERED or sent through COURIER/POST OFFICE on or before Tuesday, 26th May 2026 at 5.00 pm to:
The Head of Human Resources
Consolidated Bank of Kenya Limited
P.O. Box 51133 - 00200
NAIROBI
Location: Consolidated Bank House, Koinange Street, 6th Floor.
