Role Information: Job Purpose
The purpose of this position is to oversee branch operation, drive business growth, manage recruitment and training, and ensure compliance with company policies and procedures.
Key Responsibilities
- Oversee the day-to-day operations of the branch, ensuring smooth business functions and operational efficiency.
- Drive business development within the branch by identifying growth opportunities and implementing sales strategies.
- Manage the recruitment of unit managers, brokers, agents, and the Direct Sales Force, ensuring proper allocation to unit managers.
- Train Direct Sales Force and unit managers on sales techniques, professional demeanor, and customer engagement.
- Supervise all branch staff, ensuring accountability, productivity, and alignment with company goals.
- Serve as the final decision-maker in the branch, providing leadership and strategic direction.
- Liaise with department heads on disciplinary matters, ensuring fair and compliant processes.
- Oversee asset management within the branch, ensuring proper utilization and maintenance of company resources.
- Facilitate the training and development of independent agents to enhance sales performance and compliance.
- Enforce company policies within the branch, ensuring adherence to cash handling, customer service, and dress code standards.
- Approve staff leave requests, ensuring business continuity and workforce planning.
- Implement and oversee performance management processes, setting branch objectives and tracking progress against targets.
- Develop and submit general branch reports to the Head of Business Development and provide advisory to inform strategic decisions.
- Collaborate with other departments in the coordination of branch activities and mitigation of potential risks.
- Any other responsibilities assigned to the jobholder by the supervisor from time to time.
Educational and Professional Requirements
- Minimum of a Bachelor’s Degree in Marketing/Insurance from a recognized university.
- Post graduate Diploma in Marketing is an added advantage.
- Must have a diploma in Insurance or ACII/IIK.
- Membership in either IIK, CII, CIM, MSK or KIM.
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