The B2B Reporting and Analytics Manager is responsible for leading business intelligence, reporting, and data analytics operations for Airtel's B2B division. The role involves managing monthly revenue and KPI reporting, delivering product performance and churn analyses, identifying commercial opportunities, and driving reporting automation and standardization across operational companies (OPCOs).
Key Responsibilities
Business Reporting and Analysis
Monthly consolidation of revenue and KPIs for both Flash & forecast and month-end reporting cycles complete with commentary on reasons for period-on-period variance as compared to F&F consolidated reports.
Update monthly function review decks.
Lead deep-dive analytics to uncover root causes of performance issues or to quantify impact affecting accurate revenue reporting.
Deliver ad hoc reports on KPIs and products within stipulated timelines.
Product Performance Analysis
Conduct in-depth analysis of product performance monthly (revenue, usage, and subscriber analysis) for monthly business review discussions.
Go beyond data delivery by providing insightful commentary, identifying key trends, and highlighting areas of opportunity or risk for the business.
Use data to collaborate with Head of Sales and Head of Mobility to evaluate the effectiveness of existing products and identify opportunities for product innovation and grow revenue.
Continuously track and analyze daily trends on prepaid products and flag out any anomalies.
Customer Value Management (CVM)
Monthly inactivity analysis to provide insights for targeted Customer Lifecycle Management (CLM) initiatives.
Provide detailed churn analysis for both fixed data and mobility solutions across OPCOs.
Provide analysis at segment and account level on revenue, usage, and subscriber KPIs.
Maintain a tracker for identified cross-selling initiatives between Fixed Data and mobility.
Automation and Continuous Improvement
Business owner and primary Single Point of Contact (SPOC) for all automations involving cross-functional teams.
Proactively collaborate with stakeholders to understand existing business challenges and translate them into technical reporting requirements.
Engage product teams to ensure product reporting is automated at point of product configuration.
Responsible for cleanup of existing products to ensure standardized logic for reporting across markets.
Implement and monitor data quality checks to ensure accuracy and reliability of all published reports.
Team Leadership & Development
Train and upskill OPCO revenue analysts.
Foster a culture of continuous improvement, technical excellence, and business acumen within the function across markets.
Qualifications & Requirements
Bachelor’s degree in Data Analytics, Business, Information Systems, Computer Science, or a related field.
5+ years of experience in a business intelligence, reporting, or data analytics role.
Proven experience in a B2B environment, supporting commercial functions.
Expertise in data visualization and BI tools (e.g., Tableau, Power BI, Looker) and advanced proficiency in SQL.
Ability to deal with ambiguity, tight timelines, and multiple priorities in a fast-moving, constantly changing environment.
Interpersonal skills and commercial acumen.
Ability to align strategies and systems to business needs.
